Trained hospital volunteers ask patients on 5200 if they would like to receive educational materials from the library. The librarian fills the requests using reliable resources including MedlinePlus, ExitCare and Lexicomp.
After receiving patient education materials from the library, most patients rate themselves as “well-informed” about their requested topic.
When these patients completed the HCAHPS patient satisfaction survey, this library service was linked to a better patient experience. The program has recently expanded to 5100.
Read more about the Health Information Ambassador Program at Rochester General Hospital on page 6 of: January2017ConsumerConnections published by the Consumer Health section of the Medical Library Association.